T-Mobile Device Unlock Process

Steps to check your device unlock status & eligibility:

1. Go to the carrier’s website where you originally purchased the phone and log into your account.
2. Click on the phone number/device you want to unlock, and select View Details.
3. Click on the device image for the device you want to unlock.
4. In the list below the device image, click on Check device unlock status.
5. The next page should display the status “Device unlocked” or “Device locked”.

• Status unlocked: Certain T-Mobile devices are sold unlocked. Some locked devices will be unlocked remotely once they meet the eligibility criteria.
• Status locked: Look under the device image to see if it’s eligible to be unlocked.

To unlock an eligible device:
Once you’ve received communication that your device is eligible to be unlocked, go to this page and follow the instructions.
www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device
For unlock instructions, scroll down to Unlock Your Device.

Unlock Your Device
Follow the steps below if you received a notification that your device is eligible to be unlocked. If the notification mentions an unlock code, Contact Us so we can provide it.

1. Make sure you are connected to the T-Mobile network or Wi-Fi.
2. Swipe up on your Homescreen to open the Apps tray and follow the steps below:
• Samsung:
1. Newer devices: Settings > Connections > More Connection Settings > Network Unlock
2. Older devices: Use the Device Unlock app pre-installed on your device. If you do not have this app, your device is unlocked, or it is on a 2019 or newer OS.
• OnePlus (6T and newer): Settings > Wi-Fi & internet > SIM and network, then choose Advanced or Network Unlock
• T-Mobile REVVLRY: Settings > Network & Internet > Mobile network > Advanced > Network Unlock
• Other manufacturers: Choose your device on the Devices page. Then, click the Security drop-down to find Mobile Device Unlock steps.
3. Select Permanent Unlock and wait while the device completes the unlock.
4. Restart the device.

As part of our effort to give you the best wireless experience, our partners are shifting their focus from 3G networks as they continue to invest in the latest and more improved generations of wireless technology. As a result, the 3G network will be going away and is being replaced with Voice Over LTE (VoLTE).

If you are still using a 3G or non-VoLTE 4G device when the 3G network is shut down, you will not be able to make or receive calls, send or receive text messages, or access data services.

Devices that don’t have 4G capabilities will lose the ability to receive data or voice services. You will still be able to use some features on your non-VoLTE phone once the 3G network is shut down, however, you will need to upgrade to a new device in order to access the current network.

Like any other phone, basic phones that are VoLTE compatible will work on the new network. However, if your current flip phone does not have 4G capabilities you will not have access to data or voice services.

You will need to upgrade to a VoLTE-capable phone. You may bring your own VoLTE-capable phone or you may purchase one from us.

These changes are already taking place. You may have started experiencing dropped calls or poor connections. Unfortunately, these issues will continue to worsen, and eventually, your phone will stop working.

4G LTE, or VoLTE, lets you enjoy benefits like faster call connection, clearer-sounding calls with HD Voice calling, improved battery life, better conference and video calling, and the ability to use GPS while on a call.*

*Some features may only be available for Smartphones.

VoLTE is included in most of our plans at no extra cost. All you have to do is upgrade to a VoLTE capable phone or make sure to enable VoLTE in your settings (if you already have a VoLTE phone).

All SIMPLE Mobile phones available online are VoLTE-ready.

Yes, you may! You can get a VoLTE-ready phone from the retailer of your choice. You’ll have to activate it with a new SIM Card from us. We’ll point you to the right option for your phone and give you instructions on how to replace it.

No, your current SIM card is not compatible with VoLTE. It is crucial that you do not remove the new SIM card, or switch it with your current one, as this will cause you to lose service.

If you got your new phone (or SIM) from our online store, text^∆ the word ONESTEP to 611611 from your old phone and follow the prompts. If you got your new phone or SIM at a local retail store, follow the instructions that came in your package to transfer your service to your new device.

To request a new SIM Card, please call 866-667-6437.

You get to keep them! Your Plan and benefits will be transferred, and your Service End Date won't change once your upgrade is complete. Plus, your current SIMPLE Mobile Service Plan will remain available for use on VoLTE-ready phones at least until Nov. 23, 2024.

You can use the Transfer Wizard app to move messages, contacts, images, and more from one phone to the next. All you need is good Wi-Fi.